Because of recent Instagram API changes we are unable to offer a full service at this time. Please use eventstag.com instead. Any accounts and slideshows created with ii.do have been copied over to eventstag.com free of charge.

Frequently Asked Questions

Everything you need to know about having a live Instagram and Twitter feed at your wedding

Who is this for?

This site is for brides, grooms, wedding planners or even friends of the lucky couple, who want their guests to share Instagram and Twitter photos and videos with each other and before and during the big day.

What is Instagram?

Instagram is like Twitter for photos and video. When someone takes a photo or video through the Instagram app on their iPhone or Android, it is automatically uploaded and shown to their followers. Like Twitter, Instagram users can "tag" a photo by adding a hashtag in the caption. eg "This is a photo of me at #KateandPetesWedding". These hashtags can be searched through the Instagram API. Users can also check into locations, like Foursquare.

How much does it cost?

We cater for all types of weddings. Our slideshows range from free versions to trial the software and use at small private parties, right through to premium and professional that cater for large galas and wedding receptions. Check out our pricing on our Plans Page (link).

Can I have a free trial?

Certainly. Both our Premium and Professional packages let you create a free trial with a watermark. You can use all the features of the full product but you have to pay to have the watermark removed. Alternatively you can use our free package, which allows you to collect photos for a week and display it for 8 hours.

How do I buy a slideshow?

First of all, create a free trial with all the parameters required for your big day. Once it's created you will have the option of buying credits to pay for the slideshow. Once your credits are purchased you can redeem them against your slideshow.

What happens to the photos?

The photos which are tagged for your event will remain on your guest's Instagram feed. Your guest may also post their photos onto Twitter, Foursquare or Facebook.

Is my slideshow public?

Not at the moment. As your slideshow can only be shown for a limited amount of time, only you can play it from your account when you log in. Your guest’s photos however will be publicly viewable on Instagram or Twitter.

Can I pause and restart the time?

Yes, the run time for each package can be paused by selecting 'pause' or closing the tab. The remaining time will then be free to use later on in the event.

Can I add Twitter photos?

Twitter photos can be included in our Professional (link) package, however get in touch if you would like something more bespoke.

Can I use it on multiple screens?

Yes you can, although your slideshow time will reduce more quickly, depending on the amount of screens. For example, if you have a Silver slideshow for 8 hours, you can play it on 2 screens for 4 hours, or 4 screens for 2 hours.

Is it legal?

Yes. Only Instagram pictures which are uploaded as 'public' within the app are shown on our slideshows.

Can I take off a photo that shouldn't be there?

Occasionally you might find that a photo works its way into the slideshow that is there by accident. Maybe a drunk family member has uploaded something you would prefer all your guests didn’t see. Don't sweat. If you have bought a Premium or Professional package you can log in from another computer (or your phone) and choose to moderate the slideshow where you can ban certain pictures. The photos will be removed from the slideshow as it is playing. Alternatively you can choose to pre-approve all of the photos, where you must approve each picture before it goes up to the screen.

Can it play Instagram videos?

Yes, Instagram video is available on all our slideshows as standard. Unfortunately due to technical restrictions the videos cannot be played on tablets, but the videos can be viewed and moderated from the moderate page. If the videos can't be played on your device it will display the photo instead.

What equipment is needed?

There are a few things that are required:

  • A Device - You need to be able to access your account on our website to play the feed. A laptop or computer is best for this, but tablets can also work. We do not support playing the feed via a mobile as it doesn't have the correct resolution.
  • Something to play the slideshow on. You have a couple of options:
    • A Projector - this is probably the easiest to set up as it can sit on a surface near the laptop and project onto a white wall or screen. This may not work so well in bright lights, so be aware of that.
    • A TV - This is fine for smaller events or small reception areas. Make sure that it has the right connection to your laptop.
    • A Big Screen - For large venues you can display the feed on your current big screens.
    • The right leads - Projectors take VGA monitor leads from your laptop. Some modern TVs also have monitor cables for attaching to laptops. You can also buy converters to convert a monitor cable to HDMI to insert into the back of a TV. If you are worried about keeping the laptop unattended near the TV then you can look at buying a wireless TV sender to stream a picture from your laptop to the TV.
    • An internet connection - Wi-fi at the reception is probably the most common way of connecting to the internet. If the venue doesn't have wi-fi then you might be able to tether your phone and use it as a wi-fi router (remember to plug your phone in because it can quickly use battery). You should check that your phone/carrier allows this.

What if something goes wrong?

We have tested ii.do and are quite confident that it should all work as expected. If something doesn't work at your event then send us an email with your phone number and we will call you as soon as possible to help you through the setup. You should try to use Google Chrome where available because this is the browser we have done the most testing on.

Can I download the photos after the event?

Hold tight, we are working on this feature. For now there is a website called instaport.me where you can log in with your Instagram account and download photos with a certain tag (up to a maximum of 500 photos).

Why do the captions not appear?

We do not include comments as a standard as they can be distracting from the main focus of your event and hard to moderate. However please get in touch (link) if you would like to discuss this with us and we will see what we can do! :)

What does the collecting period mean?

The collecting period is the amount of time before your event that our software should start collecting photos from your hashtag. If you would like to include photos from your engagement or bachelor and batchorette party for example, as well as all of your wedding preparations, this is a great idea and can all be pre-stored with us, until it is time for the photos to play in your slideshow on your big day.

What happens when my slideshow play time runs out?

Depending on which slideshow you choose, you will either have 6, 8 or 24 hours to play your slideshow. Once this time runs out, the slideshow will stop playing photos and will alert you that you have ran out of time but will also offer the chance to upgrade and buy more credits. That way you can play your slideshow for a little bit longer ♥.